Client Credit

Accounts – Receivables – Client Credit

Client Credit Overview

Things to know before entering a Client Credit:

  • Once the Client Credit has been entered, and the green tick selected, the system will automatically proceed to the Allocation screen.
  • The Allocation screen enables allocation of the amount in the Client Credit to a Client.
  •  A point to remember, this is the reverse of a Allocation for a Client. Normally you allocate amounts received from a Client.
  • The Client Credit allocates an amount to Client Invoice which reduces the amount owing.
    • The procedure is to allocate the Client Credit to the Client Invoice first, then allocate the Client Receipt to the Client Invoice.

Any data entry field that has a light blue background is a linked data entry field. If you do not know the exact ID to enter, the user may replace some or all of the characters with the @ or ? symbols. The system will then display a much shorter list for the user to select the correct ID from. For example,if the user enters K@ the system will display all records beginning with K.

When a data entry field heading is underlined this indicates that once an ID has been entered the user may then click on the underlined heading. The system will then do a specific query for the ID as entered and display a list with just the single item in it. The user may then view or modify the item as normal.

On the Details Page there are five main areas of the Client Credit screen

1. Transaction Area

How to enter details in the Transaction area:

  • Client ID – Enter the Client ID and the Clients name will be displayed just below the Client ID.
  • Ext Ref – The External reference number is an additional field to record any reference number that the client may provide.
  • Credit No – is the sequentially generated number which you can elect to have a suffix or preference specified in Master Defaults. There is also the option to over type with your unique Credit number if required.
  • Total – Enter the Total Cost of the transaction including Tax.
  • Date In – SapphireOne will automatically enter in today’s date.
    • To select an alternative date, click on the underlined Date In for a pop-up calendar or manually type in the date.
  • Period – SapphireOne will automatically enter in the current Period or the Period relating to the manual Date you entered.
    • To select a different period, click on the underlined Period for a pop-up period list.
    • Some Periods may not appear on the list as they may be locked (i.e. Transactions for the period are complete and have been locked by a user in master defaults).
  • Memo – Enter any notes to assist with inquiries in the future. i.e. Warranty claims.
  • Document Paperclip – Scan and attach any documents relating to the Client Invoice.

The user will note that initially there is a paper clip in the top right hand corner of this area with the words 0 Items after it. The colour of this paper clip indicates that there are no documents attached to this transaction.
When a document has been attached, the paperclip will turn and the word Items will be prefixed by the number of documents currently attached to this transaction.
Within reason any number of documents may be attached to a transaction!

In either case to add a document, select either the or paperclip, and the following Document List pop up will be displayed.

Note: While the screenshot below is from Mac, for Windows users the Document List pop up is identical!

There are eight buttons or icons on this Document List pop up.

  • When the button is selected the system will open the currently highlighted document for viewing. (The appropriate software must be installed on the local machine or workstation)
  • When the button is selected the system display a popup which asks the user if they want to Import a New Version of the currently highlighted document. (The new version will still be linked to any transaction’s as was the old version).
  • When the Scan button is selected the system will access a scanner and following the usual prompts allows the user to Scan a Document Directly into the data file and link it to this transaction. (The appropriate scanner with software must be installed on the local machine or workstation).
  • The Save button allows the user to save the currently highlighted document to disk.
  • The Link Document button allows the user to link the currently highlighted document to other transaction or transactions in the data file. A popup will be displayed allowing the user to make their selection.
  • The Link Existing document button allows the user to link an existing document in the data file to this transaction or record. A popup will be displayed allowing the user to make their selection from a list of documents.
  • The Delete button when selected, will delete the currently highlighted transaction or record.
  • When the Add button is selected the system will display a search function allowing the user to select a document that is currently on the local machine or workstation.

2. Information Tab Area

The Information area is used to display extra information about the current entry. You may only view information here, not alter it.

  • Client – This Tab displays details about the Client ie Total Due displayed by the relevant terms, Credit Remaining and Warning Message.
  • Controls – This lists the details of when the transaction was entered, posted and by whom. This Tab also displays the total value of the allocation.
  • Allocation – This Tab displays linked data records when there has been an allocation.
  • G.L. – This displays the General Ledger details for the account entered in the current invoice.
  • Project – If a project has been entered, the project details will be displayed under this tab i.e. Project Name.
  • Trans. – This tab displays the last 20 transactions. By selecting a historical transaction and then right mouse click you can: Copy Transaction, Copy Lines, Open In Inquiry.
  • Error Code – Normally any error information is displayed under the controls Tab. However, the information displayed there is concise and any additional information on an error in a transaction is displayed under this Error Code tab. This is especially useful when there are multiple errors within the one transaction.

3. Standing Transactions Area

The Standing Transactions area is used to set up recurring transactions and controls how often the record is to be created for each period. A standing transaction is usually given a start date and a finish date.

  • Scheduled – For the frequency that this transaction is to created you may select Monthly, 30 Days, Fortnightly, Weekly, Yearly or Other.
  • The system will by default not set any Start/Next or Stop dates as they must be user selected from the date picking calendar provided or entered manually.

Standing Transactions will only be created if the previous periods Standing Transactions have been posted.

If a Standing transactions Stop Date is left as 00/00/00 the system will keep creating the transaction until it is manually altered or deleted by a user.

4. Destination Area

The Destination area is where the lines are stored that go to make up this transaction. Depending on the transaction, this can be from a single line in accounts mode to a hundred or more in Inventory mode.

All of the lines in the Destination area listed here. The list only displays the basic details of each Line.
You cannot directly edit from this list.
To view or modify any line in this Line Listing area, select or highlight a line.
All of the additional data entry fields will then be displayed for you immediately above the list of lines.
From there the user is able to view or modify all of the data entry fields for the line as required.

The easiest way to add a line is with the keyboard shortcut. Hold the  (Command or Control key down and select forward slash (/). The system will then place the cursor in the Account ID data entry field ready for the entry of a new line. Alternatively, selecting the button will also place the cursor in the Account ID data entry field, ready for the entry of a  new line.
Lines may also be added to the transaction by clicking on the button or selecting the button to delete the currently highlighted line.

ID data entry filed ready for the user to enter in an ID for the first line in the transaction. (Or add another line to the Destination area).

Alternatively they may use the button to add a new line into the destination area. (Same result as above).

The user may use the button to remove the currently highlighted line in the destination area.

How to enter details in the Transaction Destination area

  1. Account –  This is a linked field and the User can use the Wildcard [( @ or ? ) and TAB ] option to search for the ‘Account ID’.
  2. Account Name – Once the Account ID is selected, the system will automatically populate this field with the account name.
  3. Net Amount – Type in the Net Amount. This is the amount minus tax OR TAB though and enter in Total Amount. The system will either forward or reverse calculate the tax as required.
  4. Tax Code – Use the Wildcard ( @ or ? )options to search for the appropriate ‘Tax Code ID’ or accept the default ID.The % field will automatically populate with the appropriate tax percentage based on the tax code selected. If you would like to change the tax code, simply over-type. The Tax Codes are set up on a Company by Company basis and may be viewed or set up by going to:
    • Go to Mode drop-down menu in the top left corner and Select Utilities.
    • In the top tool bar under Controls select Company.
    • Click on the company you would like to set up the tax code.
    • Go to Page drop-down menu in the top left corner.
    • Select ‘Periods & Taxes’ to set up the Tax Codes
  5. Amount – The system will automatically populate this field with the appropriate tax as a dollar amount based on the tax code selected.
  6. Total – If the User has entered in the Net Amount, the system will automatically populate this field of the total amount based on the amount and tax amount. The user may also enter the total including tax and the system will re-calculate the amount.
  7. Project – Is a linked field and the User can use the Wildcard (@ or ? ) and TAB ] option to search for the Project ID. A retention can be set by the project, which will automatically apply a retention. The percentage retained is displayed, and this may be altered on an invoice by invoice basis if required.
  8. Project Name – Once the Project ID is selected, the system will automatically populate this field with the Project Name.
  9. Notes – Any additional information relating to each transaction line can be inserted here.
  10. Company – This button is only visible if you have multiple companies set up in your SapphireOne data file. It will direct you to a new screen where you can manage and allocate percentages or fixed amounts across the various companies.

5. Transaction Footer Area

The Transaction Footer is the information bar along the bottom of the screen, and allows you to easily check the critical details of a transaction. These details include:

  • Sequence – The system automatically generates a sequence number.
  • Batch – The system automatically generates the batch total. This is the total of all the client invoice that have been entered at any given time.
  • Out of Balance – The system automatically generates the Out of Balance Total. The Out of Balance amount must be 0.00 to enable the saving of a record.
  • Rules Level – This is a linked field. The User can click on the Rules Level and a pop-up Organisation Chart will appear. Select the Level you would like to apply and hit ok.
  • Tag – A drop-down menu allows the User to mark the record with a tag
  • Note that a tag of HOLD is hardwired into the system. When it is selected the transaction may not be posted until the tag status of HOLD is removed or altered to something other than HOLD.
  • Many of the tag headings are user configurable. All of the items in the tag drop down lists may be created by the user.
  • To add in a new tag to the list simply type it in and move the focus away, (tab away). The system will ask if you want to add the new tag to the list.
  • To remove a tag, select it, then re-select it while holding the Control or Command key down. You will be asked if you want to remove it from the list.

SapphireOne checks that each transaction entry is complete and balanced before allowing any saving operation. When the Out of Balance is 0.00 the tick, will activate in the top tool bar indicating to the user that the transaction is ready to be saved. When more than a single transaction is selected, Blue will also be displayed on the main toolbar. See below for additional details.

You can save your Transaction in one of three methods:

Select the Tick when it is activated. This will save the current transaction and return the user to the main tool bar or the list.
When multiple transactions have been selected the user may click on the tick on the tool bar with the results as seen as above.
Or
Click on either of the the Arrows. This will tell the system to save the current transaction and open the next transaction in the list ready for data entry or modification. Also note that for what ever page is open in the transaction the system will move to the next transaction displaying the exact same page. I.e. Terms page to Terms page. Very handy when checking the same data in multiple items.
Selecting the Enter Key on the keypad. The system will then save the current transaction and opens another transaction of the same type ready for data entry. Very handy when entering multiple transactions of the same type. I.e. Client Receipt, Client Receipt.

Watch how to enter a Client Credit in SapphireOne

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