All the help you need

We offer two Support Plans – Diamond and Platinum.

Diamond Support

Most Popular

Platinum Support

24/7 support



We've Got your Back

Diamond clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.

Unlimited Email Support

Diamond offers unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Telephone Support

Those clients on the Diamond Support Plan can call our experienced support technicians with any queries.

Latest Release

Diamond Clients have access to the current build of SapphireOne ERP & Business Accounting Software at the SFTP download page.

Priority Bookings for Onsite Support

Diamond Clients will always take preference when placing a booking for on-site consultants.



This premium service provides clients with 24/7 support including backups, month-ends and more. For more information please contact SapphireOne.