Support Plans

SapphireOne Supports Plan 24 hours 7 days week

All the help you need

SapphireOne Support understands the importance of total commitment to ongoing care. Importantly, not only do we design and install our unique, world class solution, we also provide continuing service. With direct access to SapphireOne Support, you can be secure in the knowledge that the very people who design the software will be supporting you. To deliver our clients the best possible maintenance of their financial and ERP management solution, we offer two Support Plans – Diamond and Platinum.
sapphireone diamond support plans

Diamond Support

Most Popular
sapphireone platinum support plans

Platinum Support

24/7 support


We’ve got your back

Diamond clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.

Telephone Support

Those clients on the Diamond Support Plan can call our experienced support technicians with any queries.

Priority Bookings for Onsite Support

Diamond Clients will always take preference when placing a booking for on-site consultants.

Unlimited Email Support

Diamond offers unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Latest Release

Diamond Clients have access to the current build of SapphireOne ERP & Business Accounting Software at the FTP download page.


This premium service provides clients with 24/7 support including backups, month-ends and more. For more information please contact SapphireOne.

Services not covered by support

The following are examples of services that are not covered under the SapphireOne Support plans. If your organisation is interested in these services, please discuss them with your SapphireOne Project Manager.

  1. Pre and post implementation consultancy
  2. Initial Education (on-site or classroom)
  3. Data reconstruction (as a result of operator or system error
  4. General Consultancy on the use of the system

  1. Site specific education
  2. Operating system issues (ie. NT4, Windows 2000, Mac OS X)
  3. Report design and amendments, including Quick Report, SuperReport, Direct Print Layout, Calc, Write, Draw, External Report Writers (eg. Crystal Reports and Excel Link)

Suggested Hardware Requirements

You need minimum system requirements in order to run the SapphireOne product in your system.