With SapphireOne you get unlimited support from our SapphireOne Support Team


We offer two Support Plans – Diamond and Platinum.

Diamond Support

Most Popular

Platinum Support

24/7 support

Diamond Support


Most Popular

We've Got your Back

Diamond clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.

Unlimited Email Support

Diamond offers unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Telephone Support

Those clients on the Diamond Support Plan can call our experienced support technicians with any queries on Mon-Fri 8.30-5.00pm

Latest Release

Diamond Clients have access to the current build of SapphireOne ERP & Business Accounting Software at the SFTP download page.

Priority Bookings for Onsite Support

Diamond Clients will always take preference when placing a booking for on-site consultants.

Platinum Support


24/7 Hour Support

This premium service provides scheduled backups, month end, GL and transaction audits, data file re-indexing and tools, unlimited email and 24/7 telephone queries by the Client’s Nominated Administrator, per 12 months period.
For more information please contact SapphireOne. Check how to book an appointment here!

We've Got your Back

Platinum clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.

Unlimited Email Support

Platinum offers unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Telephone Support

Those clients on the Platinum Support Plan can call 24/7 our experienced support technicians with any queries.

Latest Release

Platinum Clients have access to the current build of SapphireOne ERP & Business Accounting Software at the SFTP download page

Priority Bookings for Onsite Support

Platinum Clients will always take preference when placing a booking for on-site consultants.