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Frequently asked questions (FAQ)


What’s the offer?

SapphireOne is offering Sapphire Single User and SapphireOne Client/Server Licenses. SapphireOne also offers customization services.

What you get ?

SapphireOne is the complete business, ERP, CRM and Accounting software package. There are no additional bolt on modules, so thats exactly what you get – everything.

What is Sapphire single user and What is SapphireOne Client/Server ?

A Sapphire single user license is a full working copy of the Sapphire Single User Application that can be accessed by a single user at any given time.

SapphireOne Client/Server concurrent users licenses enable multiple users to access the same data on their server at any given time.

What is Web Pack ?

The Sapphire web pack solution allows for unlimited users to access certain parts of the live data file from any device with a browser. For example, iPhones, iPads, Android Smartphone’s & Tablets, along with your standard laptop or desktop. These can now be used to update the data file in real time.

What’s inside ?

SapphireOne ERP CRM Accounting Software Pricing Plans

Accounts, Inventory, Job Projects, Assets, Payroll, Management, Utilities, Workbook, Document Management system (DMS) and SoftPhone all in One Application.

With unbelievably powerful reporting and searching abilities, multi company and currency functionality, document management and real time access; with SapphireOne you have everything you need to understand and grow your business.

What is Annual Plan Maintenance?

The Annual Pan Maintenance Fee includes all Third party Software License Fees that provide SapphireOne with its incredible speed, versatility and mega storage capacity.

However the biggest benefit of paying the Annual Pan Maintenance Fee is that you receive all the latest software releases and updates.

At SapphireOne we continue to produce software updates daily as we develop and enhance the application; and we roll out a new release that’s jam packed with useful new features every 6 months.

How long am I contracted to pay Annual Plan Maintenance?

Each new user license is contracted for 4 years. After this time if you wish to decline any new versions or updates, you can cancel your Annual Plan Maintenance but still retain your SapphireOne software.

Please note that companies with old versions of software applications can over time risk losing support as old functionality is replaced with new; or may experience compatibility issues with newer technology.