Support and Training with TeamViewer – Overview
SapphireOne utilises TeamViewer to provide remote support and training sessions for our clients. To facilitate this, please download and install the free or paid TeamViewer application on your MacOS or Windows server or workstation.
SapphireOne should NOT require Full Disk Access. When allowed Full Disk Access grants background access to your file system for inbound connections. This allows files to be downloaded, moved, or deleted without on-screen indication. SapphireOne advises you to disable Full Disk Access for inbound connections. The process is outlined to follow.
MacOS Access Settings
When TeamViewer is installed on MacOS the Review System Access alert / button will be displayed. Selecting this button will take the user to the TeamViewer Review System Access dialogue.
- Screen Recording – Allows SapphireOne developers to see what’s on your display
- Accessibility – Allows SapphireOne developers to control your mouse
- Full Disk Access – Allows SapphireOne access to your file system (not required)
Select the Open Full Disk Access Preferences button and SapphireOne will open your MacOs System Preferences option at the Privacy & Security page.
- If you are not logged in as an Administrator, select the lock button in the lower left-hand corner of the screen and enter in an Administrator password to enable changes to be made to this screen.
- Select the Open Full Disk Access Preferences option
- If TeamViewer is not a listed option, Select the + button. A standard finder window will open
- Navigate to the Applications folder and select the TeamViewer application.
- Confirm TeamViewer is toggled to the off position
- If TeamViewer is open it will prompt to restart on each change. This can be deferred until all desired changes are complete
This completes the process of disabling file system access at the OS level. However more granular control of access settings available within the TeamViewer application and this should be audited. The procedure is outlined to follow.
TeamViewer (MacOS) Access Settings
- In the TeamViewer task bar at the top right of your screen, navigate to TeamViewer > Settings.
- Select the Advanced Tab
- Scroll to Advanced Settings For Connections on this Computer
- Within Access Control, select Custom Settings from the menu
- Select Configure and make changes to your preference. Our recommended configuration can be seen in the images to follow
- Select Ok. This will close the Configure modal
- Select Apply
TeamViewer Windows Access Settings
- Navigate to Options
> Advanced Tab - Select the Show Advanced Options button
- Scroll to Advanced Settings For Connections To this Computer
- Select Custom Settings from the menu
- Select Configure and make changes to your preference. Our recommended configuration can be seen in the images to follow
- Select Ok. This will close the Configure modal
- Select OK
You can review our Blog and YouTube channel for additional information and resources on SapphireOne ERP, CRM and Business Accounting software.