CRM software can also help businesses manage and support vendor/partner relationships, as well as employees and sales people.Both Business-to-Consumer (B2C) and Business-to-Business (B2B) companies also use CRM software to manage and track communications through the internet, email, telephone, mobile applications, social media and marketing materials.
With CRM software, furniture and home décor manufacturers, wholesalers and retailers can devise a plan of action for sales and marketing, with the aim of improving customer interaction, track sales leads, increase sales and boost brand awareness. CRM software can help to automate marketing strategies, sales and support processes and help companies provide a consistent experience to customers and prospects.
Data acquired in a CRM system may include clients, contacts, sales leads, demographic data, sales history, and much more. CRM solutions also offer advanced analytics that offer suggested next steps for staff when dealing with a particular customer or contact. Business management can use these analytics to measure the effectiveness of their current marketing, sales and support efforts and to optimise their various business processes.
The Software assists in building relationships with your clients, increasing sales and ensures your business grows and competes in an ever-changing marketplace. SapphireOne ERP CRM helps streamline operations and personalise customer service based on the customer’s known history and prior interactions with your business.
All your client contact and sales information can be stored in the SapphireOne database and is accessible in real time from mobile devices, laptop or desktop computers. SapphireOne ERP CRM allows an infinite number of contacts to be added into each client record. These client records can store detailed information for each contact including a time and date stamped record of each interaction. Your sales team can add CRM notes while they are with their customer, view sales history, place orders, create sales appointments and set reminders on the SapphireOne calendar. SapphireOne ERP CRM will help your sales team develop tailored marketing plans to suit your clients and convert sales leads into viable customers.