CRM software manages processes such as customer data collection and relationships, manufacturing and sharing of real-time data across all departments. It needs to integrate with inventory management, customer communication, sales and marketing within the industry. SapphireOne CRM identifies the best practices then streamlines and integrates them. A centralised data base helps management make informed decisions by capturing and tracking quality information across all departments including production, supply and chain management.
SapphireOne CRM software for the chemical industry helps in recipe management, scheduling, capacity planning and batch management. It contains in-built recall and risk management procedures due to the sensitive nature of the industry, providing a high level of quality management in manufacturing. There is also a high level of control in the workflows assisting management to make informed decisions in sales, commercial and strategic business operations.
SapphireOne ERP is highly scalable, a live work-in-progress application so when problems in processes are identified, changes can be implemented rapidly and also monitored continuously. It is customisable and helps with time management by automating sales and processes. Automated clinic processes ensure the business is running on time and within budget, while factoring in regulatory and supply constraints.
