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Support Plans

All the help you need

SapphireOne Support understands the importance of total commitment to ongoing care. Importantly, not only do we design and install our unique, world class solution, we also provide a continuing service.

With direct access to SapphireOne Support, you can be secure in the knowledge that the very people who design the software will be supporting you.

To deliver our clients the best possible maintenance of their financial/ERP management solution, we offer two Support Plans – Diamond & Ruby.

Diamond Support Plan

Diamond

The best of the best

For a 12 month period, Diamond clients enjoy the convenience of telephone support, unlimited email support and priority booking for onsite support.

Telephone Support

Those clients on the Diamond Support Plan can call our experienced support technicians with any queries.

Unlimited Email Support

Diamond offers unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Priority Bookings for Onsite Support

Diamond Clients will always take preference when placing a booking for on-site consultants.

Latest Release

Diamond Clients have access to the current build of SapphireOne ERP & Business Accounting Software at the:

  FTP download page

Ruby

 Ruby Support Plan

A helping hand

For a 12 month period Ruby clients are offered full e-mail support service. This is an e-mail service only, and telephone support is not included.

Unlimited Email Support

Ruby offers full, unlimited e-mail support service with a general turn around time of 24 hours (Business days, not including weekend and public holidays).

Note:

If an incident occurs and a number of different e-mails are sent back and forth, as long as they all relate to the one incident, they will be bundled and deducted as one single incident.

SERVICES NOT COVERED IN SUPPORT PLANS

The following are examples of services that are not covered under the SapphireOne Support plans. If your organisation has any interest in or need for these services then please discuss them with your Project Manager when your Client Implementation Analysis Report is performed.

  • Pre and post implementation consultancy
  • Initial Education (on-site or classroom)
  • Data reconstruction (as a result of operator or system error)
  • General Consultancy on the use of the system
  • Site specific education
  • Operating system issues (ie. NT4, Windows 2000, Mac OS X)
  • Report design and amendments, including Quick Report, SuperReport, Direct Print Layout, Calc, Write, Draw, External Report Writers (eg. Crystal Reports and Excel Link)

Hardware

For computer hardware requirements including servers – click here….

Try it

If you would like to receive a full working copy of the SapphireOne software on a thirty day trial basis – click here….