When Bordo International acquired Typhoon Tools in January 2025, the operational landscape expanded overnight. Orders now needed to flow seamlessly across multiple warehouses, with freight decisions that balanced speed and cost, and clear client notifications for every consignment. SapphireOne worked with Bordo International to deliver exactly that outcome—without sacrificing the core architectural principle that underpins SapphireOne’s reliability and pace of innovation: a single, globally maintained code base that all clients benefit from, complemented by a secure, Sapphire Custom Web Pack when a usage model is genuinely bespoke. This approach safeguards upgrade continuity while allowing precise solutions for specialised workflows, as supported by SapphireOne’s implementation and integration practices and range of established APIs/EDIs, including shipping and logistics services such as MoveIT.
The joint project centred on making split orders effortless across Western Australia and Victoria, ensuring items could be allocated, picked, and shipped from whichever location held stock—often both. Rather than force complex manual intervention, the solution orchestrated fulfilment so that each location could work from a curated pick queue, with consignments generated through MoveIt to select economical freight options and packaging automatically. Shipping labels route to the right warehouse printers, and clients receive shipment notifications with clear expectations about delivery. The key was to retain a unified user experience that felt native to Bordo International’s day‑to‑day operations, while drawing on SapphireOne’s documented Sapphire Web Pack capability for browser‑based, real‑time engagement with live data. That balance—flexible, secure, and familiar—reflects the broader value proposition of SapphireOne’s platform and Sapphire Web Pack, as outlined in the evaluation guide .
Because supply is never perfect, the design also treated exceptions as first‑class scenarios rather than edge cases. When some or all items were unavailable, the workflow used back order handling to keep the order moving without creating confusion. Partial fulfilment triggers shipment of available lines while the remaining items move to back order; if no stock is available, the order is held in back order until inventory arrives, with clear client communication across the process. This aligns with SapphireOne’s established back order procedures within Inventory Mode > Inventory Sales, ensuring pending items can be fulfilled as soon as stock returns, without re‑keying or losing auditability .
From an integration perspective, the solution is built for longevity. SapphireOne’s integration methodology sets expectations from consultation through to customisation, testing, training, and go‑live support, and it encompasses a growing set of APIs/EDIs—including logistics providers like MoveIT—that can be configured to your organisation’s requirements. This case study follows that model and demonstrates how custom programming is delivered in a way that remains compatible with the core platform, so feature additions and upgrades continue to flow to everyone on the single code base, while bespoke elements like Bordo International’s custom Web Pack are securely enabled only for the authorised client .
The outcome for Bordo International is a fulfilment framework that scales with demand and complexity. Orders can be split with confidence across WA and VIC, freight decisions are automated and economical, and clients are kept informed at each step. The Sapphire Custom Web Pack delivers a tailored experience that feels purpose‑built, yet it remains anchored to SapphireOne’s single code base and its established Sapphire Web Pack and inventory capabilities, preserving performance, maintainability, and upgrade safety—all essential for a multi‑warehouse, integration‑rich environment. For teams exploring a similar path, SapphireOne’s evaluation and integration resources offer a clear starting point, including its Sapphire Web Pack overview and integration/EDI guidance.
See Considering SapphireOne: A Comprehensive Guide and Establishing Seamless Integrations with SapphireOne for background on Sapphire Web Pack, APIs/EDIs, and implementation practices, and Processing Back Orders for inventory fulfilment alignment.