List Screen Error Codes Overview
When a list of items is on screen, SapphireOne will display a number of status codes. Some of these are normal during the processing of transactions, and a number of others are error codes.
When are List Screen Error Codes Displayed?
The Name error codes below are displayed when the standard inquiry list screen is used.
If the optional button has been selected by the user and the button used to select the columns that are to populate the list they are able to select the viewing of the Status column. When they do this they will find that the Status column contains the Status No as listed in the table below.
Each transaction also has a Posted Status code attached.
Ent, entered correctly and un-posted.
Yes, has been posted correctly.
Err, Posting failed due to an error.
The user will have to open the transaction for modifying and look in the Information Tabs area for extended details of the error.
|Ent:||-2||The line has been entered correctly and is ready to be posted. The transaction is as yet Un-posted and Modifiable.|
|No:||0||Un-posted (Modifiable). SapphireOne is deciding as to what posted status it is to place on the transaction.|
|Yes:||1||Posted. The line has been correctly entered and has been posted.|
|Wait:||3||Waiting to be posted.|
|Err:||-1||Error in posting Modifiable. Will not post until the error has been corrected. (Check remainder of this section for details)|
|Work:||12||Currently Processing un-posted. The line is being posted now.|
|Inwards Goods:||13||Not normally displayed as 13 is the transactions status when the transaction is an Inwards Goods transaction. No effect on anything and can be ignored.|
|Lock:||4||Record in use while trying to update. Will post in next posting run.|
|Hist:||2||Record to go to History.|
|Rec:||8||Waiting to be Reconciled but already posted.|
|Later:||6||Waiting to be posted via the activity Queue button.|
|Print:||Preparing to print|
|New:||This code will appear while data is being entered. That is before the green tick becomes active.|
|Dup:||Duplicate transaction in the list.|
|WF:||Transaction requires Work Flow authorisation.|
Additional Posting Error Codes
Transactions may fail to post due to an additional error. While it should be uncommon to see these errors in a properly managed data file they do occur.
Below is a condensed list of Common Error Codes.
The PER Period error should no longer appear as it has been altered at a customer’s request. If it does appear now, it means that an invalid period is in SapphireOne and it may indicate damage to the data file. If this does occur, please check with SapphireOne support staff immediately.
|C:||Invalid control account.|
Control Tab Error Codes within SapphireOne
The Error Codes in the table that is in the remainder of this tech note are found in the Controls and Error Tabs in the information area in transactions in SapphireOne.
Any transaction that is started will commence with the green tick inactive.
SapphireOne will wait until the minimum specified data entry fields have valid data entered, before activating the green tick. You would then normally proceed to enter the rest of the data required for this transaction or data entry.
When the green tick is finally selected, the transaction will be saved but SapphireOne will do some re-checking on the originally entered minimum specified data to see if any errors have crept in.
If SapphireOne finds an error with the minimum specified data entered before the green tick was activated, it will display an error of NEW as seen in the screenshot above and is completely normal.
Error Codes Short description
A short description of the error codes is listed in the table below. Following this are some trouble shooting tips to try and help you resolve the displayed error.
|ADO||Asset Depreciation is Over the cost of the item.|
|BC||Bank Account & Transaction Currencies are different.|
|BL||Build Line Error|
|C||Client name not valid|
|CN||Invalid Cheque Number|
|CNA||Invalid Cheque Number|
|CONV||Converting an Order|
|CX||Tax Control Account|
|EX||External Ref. Error|
|DA||Duplicate Adjustment lines. (Same inventory used twice in an ADJ).|
|DEL||Deleted Posted Record|
|DQ||Totals Don’t Balance|
|G||General Ledger Not Valid|
|GX||General Ledger Account not found|
|HJ||History Journal Lines|
|IBA||Invalid Bank Account|
|IL||Invoice Lines don’t exist|
|JOB||Journal Lines created don’t balance|
|LD||Location Missing Department|
|LDI||Locked Invoice processing an Order|
|LIN||Locked Inventory processing a Order|
|LOC||Locked file … filename|
|Lp||Locked Period (Note the lowercase “p”)|
|LP||Locked Period (Note the Uppercase “P”)|
|LV||Locked Invoice calculating Unposted|
|NG||Negative Stock Error|
|OB||Out of Balance|
|P||Period not valid|
|P1||Error in Activities file in an Invoice|
|PER0||Period 0 Journal|
|REF||Internal Ref. Error|
|SBA||System Unable to write current Transaction to History.|
|SGL||GL Name not valid|
|SN||Serial No. Error|
|SNUP||Serial Number Un Posted|
|SNID||Serial Number ID. Error|
|SNL||Serial Numbers Don’t balance|
|SNS||Serial Number sold greater than quantity available|
|SNT||Serial Number Link Error|
|SP||Sales Person Error|
|TBQ||Table Matrix Quantity|
|TK||Item Errored by Tran Audit|
|TN||When the total is less than 0|
|TR||Transaction already exists in Accounts|
|UA||Un-posted stock adjustment for Inventory (ADJ).|
|WF||Workflow restriction. Transaction must be authorised.|
|XL||Invoice Lines created incorrectly|
|V||Vendor name not valid|