The Client Credits function in SapphireOne is used to issue refunds or adjustments to client accounts. This process ensures that all transactions are accurately recorded and correctly applied to the relevant invoices and journals.
- Navigation – Go to Accounts Mode > Accounts Receivables > Accounts Receivables Data Entry and select the Client Credit item. SapphireOne will display the Client Credit Entry screen ready for data entry.
- SapphireOne will place the cursor in the Client ID data entry field. Enter the Client ID if it is known or, if you’re unsure about certain characters, use the wildcard symbol @ to represent the unknown components.
- Transaction area – After entering the Client ID, complete the required fields, including Receipt Date, Payment Amount, Payment Method, and any relevant notes. Be mindful of date fields, as SapphireOne will automatically populate them based on the system’s default settings.
- Destination area – The Account ID data entry field in this area may be accessed from anywhere on the screen by using the Command / key combination.
- Use the wildcard search options or type part of the Account ID followed by the @ symbol to search for the Account ID. Then enter the remainder of the account details as required.
- Saving – Finalise the Client Credit by clicking on the green tick button on the main toolbar. This will save the new Client Credit.
For more detailed information, refer to the Accounts Mode > Accounts Receivables > Accounts Receivables Data Entry > Receivables Client Credit article.