Softphone Palette Overview
The Softphone Palette will allow you to answer incoming calls and will open the relevant contact screen in relation to the incoming caller. The feature will additionally log the details of the call within the SapphireOne workbook Softphone logbook.
Please note that while the icon appears on all screens in SapphireOne. It will not be active as the SpliceCom software will have to be installed first. For additional details go to http://splicecom.com
Additional advice on the Contacts feature is available at Workbook > General > Contacts.