Bank Changes

In SapphireOne Bank Accounts are set up as General Ledger accounts. The setup procedure for setting up these types of accounts is documented in the article on the General Ledger functionality article in SapphireOne.

For auditing, tracking and security purposes, SapphireOne tracks and then records any changes made to any general ledger account that is also a bank account. These changes are then stored in this historical file where they may not be deleted or altered in any way by any user logged in to SapphireOne.

Once the Bank Changes option has been selected, SapphireOne will display a list of changes made to all General Ledger accounts which are also Bank Accounts. This list is displayed below and as mentioned it is for viewing only.

The key and underlining reason why Sapphire One tracks bank changes is that this is one of the most commonly used fraud techniques within an organisation where a person or persons responsible for vendor payments, fraudulently change the Vendor’s bank account details before paying the vendor. After paying the vendor and subsequently the perpetrator of this fraud, they will then change the bank account back to the correct vendor bank account details.

Bank Changes has been designed as fraud protection and it is not possible once its functionality is turned on to enact this type of fraud without a log file within SapphireOne. As part of the bank changes, the user also has the ability to set a workflow so if any bank account details are changed the change cannot take place until the workflow with unlimited steps and unlimited levels has been approved within your organisation. This adds a two factor authentication to the bank changes process within SapphireOne.

These system generated reports are initially listed in order of entry with the most recently dated ones at the top. You can change the sort order by simply clicking on any of the column headings. You can also change the selected column by re-clicking the column heading to change it from ascending to descending, or vice versa.

You can also adjust the order of the columns by clicking on the column and dragging to the left or right. Like other List windows, you can re-organise the information displayed by highlighting and using functions from the Options Menu. 

From this list you can View or Look at all reports and view them.

All inquiry screens have the option to Customise the list of items that are displayed on page. The Custom Inquiry Option allows you to select the data fields that are displayed, and the order in which the columns of data are displayed across the screen. While a list of clients has been used to demonstrate this here, any type of inquiry may be customised within SapphireOne.

The list below is the Standard Inquiry list.

When the ‘Swap to Custom Inquiry‘ button in the lower left hand corner of the screen is selected SapphireOne will display the default Custom Screen as seen below. This Custom List screen gives the user user two main options when organising the order that the data is displayed:

  1. To add or remove the data field columns that are displayed on screen. To add or remove a column, go to the ‘Setup’ button in the bottom right corner of the screen. Within the Setup screen you can right click on the column lines and select from Delete, Move Left or Move Right. Further information on the Setup screen is documented below.
  2. To change the order in which the data field Columns are displayed. To change the order of the columns, go to the ‘Setup’ button in the bottom right corner of the screen. Within the Setup screen you can right click on the column lines and select from Delete, Move Left or Move Right. Further information on the Setup screen is documented below.

Once the user has customised the Custom Inquiry screen, the screen view will become unique to the user and each time the user logins they will be shown the same custom view. The user also has the option to select and save unlimited custom views. This can be done in the ‘Setup’ screen as documented below.

The Inquiry screen below is the initial Custom Inquiry screen which may be modified by the user.

Custom Inquiry Screen ‘Setup’ Function

To commence setting up your Customised List screen, select the Setup button as seen above. The Setup screen will be displayed as seen below.

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From this screen the user is able to add and remove columns of data as required. Almost every field within the SapphireOne data tables is able to be included in the Custom List screen if the user is authorised.

There are a number of menu items across the top of the screen. These are as follows:

  • Reset to Default – Selecting this button will set the display back to default as determined by SapphireOne. When a new data field is selected SapphireOne will add it to the right hand side of the columns of data. You can then click on the field heading and drag it to wherever you want across the screen.
  • Show Related Record – You can also add related fields from other tables. Clicking on the checkbox at the top of the screen, allows you to choose a related record and a mini view of the related record for the chosen record will be displayed for the currently selected record. You will need to select the fields displayed.
  • Favourite Set – You can use this option at the top left of the screen to save a custom created screen for later use. For example, you can have a simplistic Inquiry screen for general use, and a more complex screen view when auditing certain information.

SapphireOne’s implementation of both Dictation (MacOS) and Speech to Text (Windows) is a game changer for anybody doing data entry within SapphireOne. Any data entry field that the user can type into using a keyboard, they can use this feature.

They can also use this functionality on all inquiry screens within SapphireOne. For example, the user is in a Contact within a Client and they have just made a phone call to that particular client using the Softphone technology, this will automatically date and time stamp the contact and the phone number you called to. As soon as the call is completed or finished, the user has the ability to use the Speech to Text (Windows) function or Dictation (MacOS) function and dictate into the memo field of the CRM contact, adding as much description as they require.

This functionality applies across every single Data Entry screen. For example, if the user is entering a Vendor Invoice (VI) and they want to add a memo within the Vendor Invoice (VI), the user can simply dictate the memo. Another example is if the user wants to add additional lines to the General Ledger account, within each General Ledger account when the user is completing data entry using a General Ledger, there’s always a unique memo field for each General Ledger account line, the user can utilise this feature to quickly add the information they need to add. Additionally, if you’ve got an interview with an employee and after the interview process is completed the user is able to make notes about the employee.

Speech to Text or Dictation is an extremely powerful tool and it’s something that we at SapphireOne as well as our clients utilise daily. It is a massive timesaver. 

The user will note that this record has three principal areas as follows. Who, when and what was done or altered.

  • Sequence – SapphireOne will automatically generate a sequence number for this record.
  • Updated By – The logged in user that initiated this record by making a change of some type to a G/L that is also a Bank Account.
  • Vendor – If a vendor was involved SapphireOne will enter it here.
  • Employee – If an employee was involved their ID will be entered here.
  • Date & Time – The date & Time of the creation of this record will be displayed here.

The only fields that will be populated in the Before and After fields are are those where a change has been made.

  • Payee – If the Payee is altered it will be recorded here.
  • BSB – If the BSB is altered it will be recorded here
  • Swift code – If the Swift code is altered these details will be recorded here.
  • Bank Name – If the Bank name is changed it will be recorded here.
  • Account Name – If the account name is altered it will be recorded here.

When viewing these records the user will be presented with the Before and After results of any changes made.


You can review our Blog and YouTube channel for additional information and resources on SapphireOne ERP, CRM and Business Accounting software.

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