How CRM helps the Medical Industry

SapphireOne CRM for medical industry is highly scalable and customisable

A CRM is often referred to as Patient Relationship Management (PRM) because the primary focus is meeting patient’s needs. Seamless integration of patient’s electronic records ensures time management and avoids lengthy check-ups. The CRM creates a centralised data base and helps manage relationships between patients, hospitals, physicians, laboratories, pharmacies etc.


Enhance customer experience by improving personalisation, wait times and discharge support

Eliminate administration errors and provide better service via automating the majority of administrative processes and minimising human interactions

Manage referral patients and store all information in one place for fast access

Facilitate communication for reminders of appointments, missed medication alerts, educating patients, health tips, event reminders of health seminars

Provide insights on patients to create targeted marketing campaigns.

Customer Relationship Management

How SapphireOne CRM will benefit your organisation

Customer Relationship Management software in the medical industry improves patient care

CRM software covers a broad set of applications designed to help businesses manage many of their processes. SapphireOne CRM is highly scalable and customisable, allowing your business to:

Gain actionable customer insights with a back-end analytical engine

View business opportunities with predictive analytics

Streamline operations

Personalise customer service based on the customer’s known history and prior interactions with your business.