A CRM is often referred to as Patient Relationship Management (PRM) because the primary focus is meeting patient’s needs. Seamless integration of patient’s electronic records ensures time management and avoids lengthy check-ups. The CRM creates a centralised data base and helps manage relationships between patients, hospitals, physicians, laboratories, pharmacies etc.
Enhance customer experience by improving personalisation, wait times and discharge support
Eliminate administration errors and provide better service via automating the majority of administrative processes and minimising human interactions
Manage referral patients and store all information in one place for fast access
Facilitate communication for reminders of appointments, missed medication alerts, educating patients, health tips, event reminders of health seminars
Provide insights on patients to create targeted marketing campaigns.
CRM software covers a broad set of applications designed to help businesses manage many of their processes. SapphireOne CRM is highly scalable and customisable, allowing your business to:
Gain actionable customer insights with a back-end analytical engine
View business opportunities with predictive analytics
Personalise customer service based on the customer’s known history and prior interactions with your business.