Customer Relationship Management (CRM) is a powerful tool to help food and beverage businesses manage client interactions, sales, marketing, customer support, vendor contact and partner relationships. CRM software is used extensively in the food and beverage industry, providing useful features such as online customer portals, sales portals, sales analysis & forecasting, price management, material requirement planning etc.Real time visibility also allows the company to see what is available for sale and what can be produced from available inventory at any given time, without physically checking the warehouse.
Whether you are supplying to food service, retail, or wholesale customers, online access to customer data is invaluable to sales people on the road, giving them real-time information at their fingertips. The ability to access customer history, contact information anywhere anytime, enables them to handle difficult questions with confidence and resolve issues instantly via the Internet on any mobile device.
SapphireOne is an Enterprise Resource Planning (ERP) application with fully integrated Customer Relationship Management (CRM) where you can manage all business interactions with your clients, vendors, employees, and potential new customers.
SapphireOne ERP CRM has fully integrated Soft-Phone technology which keeps a date & time stamp of every call. Notes can be added to the call register and the user also has the ability to record the call. This functionality can bring immense advantages in managing the relationship with vendors, clients and employees.
SapphireOne ERP CRM has the ability for sales people and delivery drivers to use handheld devices to invoice customers on the spot, see client balances and process customer payments. Invoices issued in the field update the SapphireOne data-file in real time and can be emailed to the customer on the spot, avoiding the need for paper documents. SapphireOne also has integrated electronic signature functionality so the customer can sign for received goods, providing time stamped proof of delivery. Streamlining customer invoicing this way allows you to improve your customer service for better efficiency, and thereby removing the need for manual data entry.
SapphireOne ERP CRM application suite will help your business to build long-lasting relationships with your clients, providing a well-defined overview of your sales pipeline. It will improve your business processes and assist in staff making informed decisions through faster access to and retrieval of information. SapphireOne ERP CRM will save staff time and reduce costs by handling all documents in one integrated ERP and CRM application.