Businesses in the automotive industry face unique challenges in the modern economy. Building relationships requires more effort as consumers have an incredible amount of information available via the internet with consumer reviews and social media. CRM software can help build regular customer contact, provide spare parts & service options, and free your staff to focus on sales. CRM is the initial point of contact between the customer and you, communication for signing a deal, delivery, customer satisfaction and service happens through CRM. It will also help you understand your customer’s preferences and requirements.
The SapphireOne ERP CRM application handles all contact, service and technical interactions with ease. The integrated VoIP Softphone technology keeps a log with date and time stamp for each call and has also the ability to record calls. SapphireOne ERP CRM can seamlessly manage bulk communication with clients and vendors, for example if a general recall or safety notice is required, SapphireOne users have the ability to batch email clients and vendors. This functionality will ensure all relevant parties are notified, using the inbuilt batch email functionality within the SapphireOne ERP CRM and DMS.
The SapphireOne ERP, CRM solution is a robust, comprehensive application that has an enormous number of features and functionalities. It is a complete business management software suite with fully integrated Financial accounting, Supply Chain Management, Inventory Management, Asset Management, Payroll/HR and Document Management System (DMS).
The Sapphire web pack solution allows for unlimited users to access certain parts of the live data file via mobile phones, iPads, tablets, laptops and desktop computers. Sales people can access client sales and service history while they are with their clients while also accessing the company inventory in real time.