With SapphireOne’s highly customisable Warehouse API, businesses can drive customer growth and operational innovation by connecting clients to their systems in real time. Authorised users can access live data through an API-enabled browser, creating accurate, connected customer journeys across sales, warehousing, and fulfilment.
The Warehouse API allows SapphireOne to operate simultaneously across desktop, mobile, and web environments, ensuring consistent, real-time access to data wherever it is needed.
Advantages of the SapphireOne Warehouse API
Key advantages include:
- 360-degree analysis
Access real-time data anytime, anywhere. SapphireOne runs concurrently on desktop clients, mobile devices, and the web, providing a unified view of operations across the business. - Built for performance and scale
Designed to leverage modern server hardware, the Warehouse API supports millions of transactions simultaneously. An ultra-fast database enables hundreds of desktop users and millions of web and mobile users to operate concurrently without performance degradation.
SapphireOne Warehouse API in Practice – Frutex Australia
The implementation of the Warehouse API has delivered significant results for clients such as Frutex Australia, enabling deep integration between SapphireOne and custom web platforms.
Harry Magiros explains that the Custom Web Pack, built on the Warehouse API, has been the single biggest driver of operational improvement in their business.
Frutex has been running the Custom Web Pack for nearly ten years. The most significant impact has come from enabling sales representatives to place orders electronically via the web interface. This change fundamentally transformed order turnaround times and accuracy.
Key outcomes include:
- Sales reps moved from manual ordering to electronic order entry
- Orders now enter the system with greater accuracy and richer data
- Internal teams receive orders earlier, enabling faster picking and dispatch
- Orders are processed and loaded onto trucks up to 24 hours earlier than before
- The same staffing levels now process significantly higher order volumes
Turnaround time improved from approximately 48 hours to under 24 hours, while responsibility for data accuracy shifted from internal data-entry staff to sales representatives.
This same interface is now being extended directly to customers via a client web portal. Customers can enter their own orders using the same system, removing additional administrative workload and ensuring accuracy at the point of entry. Customers can also generate PDF or electronic copies of their orders for their own records.
This has proven especially valuable for smaller businesses, allowing customers to place orders outside office hours. Orders are received at the start of the business day and prepared for dispatch the following day, dramatically improving service levels.
Warehouse Mapping, Inventory Accuracy, and Rolling Stocktakes
One of the most impactful features for Frutex has been the inventory locator and warehouse mapping functionality.
This provides:
- Full visibility of stock locations across multiple warehouses
- Accurate, system-maintained inventory location data
- Real-time tracking of where stock is, where it has been, and where it is going
Warehouse staff can enter a product code and instantly see a warehouse map with highlighted locations showing where that product is stored. This applies across seven warehouses operating on the same site.
Because inventory locations are barcode-driven:
- Products do not need to be stored in fixed bins or shelves
- Bulk storage locations can change dynamically
- As long as items are scanned in or out, the system always knows their location
Picking areas remain consistent, while bulk storage flexes based on inbound and outbound stock. Staff can scan any location to confirm what is stored there or what should be stored there.
This capability has made rolling stocktakes possible for the first time. For example, a single staff member can now verify stock spread across dozens of locations in a single day, something that previously relied on manual knowledge and annual stocktakes.
The result is:
- Accurate, real-time stock data
- On-demand stock verification
- Reduced reliance on memory or static location records
Reporting and Management Insight
The Warehouse API has also significantly improved management reporting.
Frutex now has:
- Real-time margin analysis by client, product, group, or location
- Vendor stock usage reporting by month, quarter, and year
- Visibility into seasonality and purchasing trends
- Faster, more accurate management decision-making
As Harry notes, the system works best when data is entered correctly and consistently. Compliance remains the main challenge, but when the data is in SapphireOne, it is immediately accessible, accurate, and actionable.
The SapphireOne Warehouse API demonstrates how API-driven architecture can transform warehousing, fulfilment, and customer experience while maintaining a single, real-time source of truth across the business.